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ECR Support - Norfolk, VA

Overview

Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use. Evaluates, and analyzes data to determine feasible solutions; and implements solution(s) including testing and installation of new or enhanced hardware and software for LAN, LAN related systems, and microcomputers to meet customer requirements. May provide training and over-site to less experienced personnel. Evaluates client training requirements in the use of installed and planned hardware, commercial off-the-shelf software, and network products, develops and provides training applicable to those requirements. Configures DOS and applications software and interfaces for microcomputers to be used in conjunction with other computer hardware and various systems such as networks, CAD digitizing devices. May be required to analyze requirements and implement solutions for facility management applications in a specified media. Performs diagnostic testing and system troubleshooting on LAN equipment and microcomputer systems. May repair, replace, install and provide maintenance of LAN, LAN related, and microcomputer components. Maintains hardware/software performance as required. Performs server and workstation connection, configuration, integration, and testing. Schedules and performs preventive maintenance on all hardware systems as outlined in OEM specifications and maintains maintenance log of all repairs and replacements required. Upgrades system components as required. Exercises independent judgment and decision making to ensure problem ownership, and resolution, and promotes end-user satisfaction. Must have IA and CE certifications as required by DOD 8570.01-M if performing IAT or IAM functions.

General - Three (3) years of progressive technical support/maintenance experience on ADP equipment. Intensive experience in analysis, support, configuration, and maintenance of LAN and microcomputer applications is required. This would include specific experience in the disciplines listed under duties. Specific knowledge of the hardware/software systems in use by NETC or MPTE. Hardware and software components and system maintenance shall include LAN workstation, server, or other components related to the LAN system and end-user microcomputer workstations. Specialized - Experience shall include diagnostics and trouble shooting of related LAN components on a minimum of three (3) IEEE type LANs over the last five (5) years. Specific knowledge of the hardware/software systems in use by NETC or MPTE.

Supervisory - If proposed as a Task Leader, twelve (12) months experience supervising microcomputer/LAN support/maintenance or other operations personnel and related IT support activities.

Please note that General, Specialized and Supervisory Work Experience may be earned concurrently.

Educational-Requirements - The minimum education requirements are a 4-year bachelors degree from an accredited college or university in a related curriculum or major field of study or equivalent directly related work experience. A minimum of at least 80 classroom hours of related technical instruction is required.

Substitutions - No substitution of education for experience is permitted. Three years of recent (within the last five (5) years) specific NETC/MPTE systems knowledge experience may be substituted for the four-year degree educational requirement. Non-NETC/MPTE specific systems experience may be substituted for the degree requirement at the rate of one (1) year of directly related experience for one year of study (excluding the minimum 80 hours technical instruction).

Community Description

Norfolk, Norfolk, Virginia is a city of some 242,803 residents and more than 100 diverse neighborhoods. It is the cultural, educational, business and medical center of Hampton Roads, hosts the world's largest naval base, the region's international airport and is one of the busiest international ports on the East Coast of the United States.

The city is undergoing a successful renewal, including new office, retail, entertainment and hotel construction downtown, new residential development along the rivers and bay front, and revitalization projects in many of its neighborhoods. Norfolk has added thousands of new residents to its downtown ¿ turning it into a vibrant, lively place to live, visit or work. A light rail route through the heart of downtown to opened in 2011.